3 Ways Artificial Intelligence (AI) Will Change Your Work Forever

Artificial Intelligence – intelligent machines that can “learn” how to perform tasks and become increasingly adept at them – are everywhere in work today, and will only be more ubiquitous tomorrow.

In fact, Google CEO Sundar Pichai recently predicted that it will turn out to be the most profound human invention yet – more so than electricity, the internet or even fire!

Certainly, I believe this has the potential to have a profound impact on the way we live our lives, from the way we travel, to the way we connect and communicate with friends, and most certainly the way we work and do business.

Whatever work you do now, if it’s not already affected by AI, it’s very likely to be at some point in the not-too-distant future. Here is my overview of the five most important changes that AI will bring to the world of work in our lifetime.

The AI ​​probably won’t get you fired – yet!

It is certainly true that machine learning – the most relevant AI technology for business today – will be able to do certain things so much faster and more efficiently that it will no longer be worth paying humans to Do them. This will include things like detection, moving things around, scheduling, translating, and machine optimization. Corn the jury is still out whether, in the long or short term, AI will cause more jobs to be lost or created.

One way to look at it is that AI, in theory, will lead to increased business growth and success. Often this will (hopefully) mean more customers. More customers means more human problems to solve – from complex customer service problems requiring a human response to the challenge of constantly creating innovative products and services that meet changing human needs. These are tasks for which humans will be needed for a long time to come!

The arrival of AI is described today as the dawn of “fourth industrial revolution. “The first Industrial Revolution saw political opposition and public unrest from people who feared that agricultural and manufacturing machinery would cause widespread unemployment and even societal collapse. This fear is still alive today. On the other hand, others believe that technology will lead us into an era that has been described as “fully automated luxury communism“, where robots provide all our basic needs at no cost to us. Human beings are then free to devote their time to fulfilling and creative activities that give value and meaning to their lives.

Both ideas present extreme results, and we are probably still a long way from one or the other. What is clear is that AI has the potential to relieve many of us of many of the mundane and repetitive elements of our jobs, so the best way to ensure we don’t become redundant is to work in jobs where our value is elsewhere. !

Intelligent machines will augment and assist us

When we do those more human, creative, or strategic tasks that won’t be automated anytime soon, we can expect robots and intelligent machines to be there to lend a hand. This often means having tools that can analyze to ensure our decisions are backed by solid data. For example, HR roles will long require a human touch to solve human-specific problems. But increasingly, AI is being used in recruitment to provide an initial screening of the thousands of applications that many large companies attract each time they post a vacancy. You may not be happy to give a machine full responsibility for choosing who will work for you, but it can greatly improve efficiency by providing early indications of the most suitable candidates.

These kinds of tasks are done by AI software running on machines like PCs and tablets that we are all used to, but we will increasingly find ourselves “working alongside” machines in the very literal sense as well. . Collaborative robots (Cobots) work on the ground with humans at Amazon global warehouse network as well as facilities such as Ericsson’s 5G Smart Factory, where assembly, packaging and shipping of its devices are done autonomously by machines while security drones patrol the premises to deter intruders. Ocado online supermarket uses robots to pick and pack 50,000 customer orders per hour, walking through miles of shelves in warehouses the size of football pitches.

Our ability and willingness to get along with our new robot colleagues will likely play a large role in determining our success in the working world in the near future. For companies, the challenge will be to ensure that both humans and robots are spending their time on the tasks they are best at.

AI will create new types of jobs

Again, the impact of past industrial revolutions is a good source of predictions for how this one might unfold. Admittedly, ploughmen, weavers and blacksmiths lost their jobs when mechanization became widespread at the beginning of the 19and century. But with the emergence of the first mechanized industries, populations became urbanized and the quality of life improved for many people. This has driven business and human enterprises to evolve to provide the services needed to keep everything running and people fed, happy and entertained.

The same will no doubt be true for the AI ​​revolution. Business and society are going through a period of adjustment as we understand the power of smart machines and automation, and the people skills needed to lead the way are in high demand. More roles are likely to emerge involving the ability to identify areas where AI and automation resources will be most effective, for example. Another very valuable human skill right now is the ability to create “buy-in” – effectively building trust between the human workforce and bosses towards AI and smart machines, because trust is key for the AI ​​to work!

The key takeaway here is that any job that can easily be automated is likely to be! Businesses need to ensure their own workforce is aligned with this predicted future and equipped with the “people” skills that are unlikely to be automated anytime soon. These include emotional intelligence (empathy), creativity (AI can write songs but it’s unlikely to feature anything we’ll soon consider good music), and complex decision-making.

One way to think about the impact this will have is to consider how the invention of “dumb” machines (anything that cannot be considered “artificially intelligent”) has impacted the industry and commerce of the first industrial revolution at the dawn of the AI ​​era, a decade ago. Meanwhile, machines took on much of the heavy workload of our manual labor. Now we have “intelligent” machines; increasingly, they will also shoulder the burden of managing our brain workload – anything that requires thinking, learning or decision-making!

Learn more about AI, technology and other future trends in my new book, Business trends in practice: 25+ trends that are redefining organizations.

About Jessica J. Bass

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